Re: [otrs] OTRS ITSM : computers discovery

Hello, We happen to be partners of both OTRS and OCS Inventory. Please keep in mind that auto-populating your CMDB using a discovery tool will lead to an out of control configuration management process. What we do is the following: we get the inventory from OCS, export it to CSV, and then import it to OTRS using the ImportExport feature. That way you'll have an starting point for your CMDB and any change you perform after that should be done by hand either through the change process or the configuration process. I know it sounds too manual but that way you'll keep control on the changes performed to your configuration items. Regards, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia On 27 April 2011 14:25, Michiel Beijen wrote:

Would be great to have! Currently we don't have anything like this, you can however import inventory data from discovery tooling into the CMDB.

What's the best discovery tool (preferably open source) that people are using? Comments from the list are welcome! -- Mike

On Wed, Apr 27, 2011 at 5:42 PM, GARDAIS Ionel wrote:

...

Hi list,

We give a try to OCS Inventory to collect datas about the computers we manage. We ran into a few problems that led me to drop this tool …

Then I discovered OTRS for ticket requests : stable, efficient, all good. I installed the ITSM package on a test system and was wondering if a plateform plugin exists to automatically register a computer and update its features into ITSM ?

Thanks, Ionel --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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