Using the GenericAgent.pm how would I reference a ticket by it's ticket number for delete? Would it be as simple as this below? ================================== [...] # -- # [name of job] -> close and delete all tickets in queue delete # -- 'delete' => { # get all tickets with this properties Ticket => '10105521', # new ticket properties (no option is required, use just the options # witch should be changed!) # DELETE! Delete => 1, }, [...] ================================== Cheers, ********************************* Jake Covert Infrastructure Analyst Electronic Data Systems PSIC Support Group (586) 986-9698 Work (586) 518-3859 Pager http://www.eds.com *********************************