[otrs] blocked ticket does not change state

Hi to all, I have a question about a strange behavior detected, tickets normally created in state new, but when a agent blocking the ticket, does not change the status to open, would be kind enough to guide me where could begin to ask what I am lost. thank you very much Julio Angulo Telf.: +51 1 4150300 anexo: 1468 Movil: +51 997066155