Re: [otrs] In Agent Notification is it possible to configure value arrived of cc, to fields of original mail

Look at Agent Notifications in Admin, edit the notification and add in the variables you require. Please try to figure things out and have a go instead of just asking how to do things. Steve On 14 March 2013 11:01, Darshak Modi wrote:

Hello,

If mail arrives , it has to:/cc:. In Agent Notification, is it possible to add show those values ?

By adding some variables.. like we add Customer Firstname and etc.

??

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