On Mon, Mar 15, 2010 at 3:07 AM, Guillaume Rehm <Guillaume.Rehm@bnu.fr> wrote:

Are you store your customers account in an ldap directory ? In this case, you can use there ldap password.

Le 12/03/2010 17:27, Deniz Rende a écrit :
Actually, we are creating the accounts for them, we removed the ability of people signing up. Is there any other method of doing this? We can of course send mails manually but I was wondering if there is a method within otrs.
On Fri, Mar 12, 2010 at 10:09 AM, Guillaume Rehm <Guillaume.Rehm@bnu.fr> wrote:
Hi,

If your customers use customer interface to create accounts, you can change the email template here:

SysConfig -> Framework -> Frontend::Customer -> CustomerPanelBodyNewAccount:

Le 11/03/2010 22:07, Deniz Rende a écrit :
Hello -

I was wondering if is there any option to set up a generic email template within otrs for a newly created customer account. For example, a welcome email template that would be sent whenever an account is created?

Thanks...

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Deniz Rende
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Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
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Web: http://www.deniz-rende.com/blog
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
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Deniz Rende
E-mail: deniz.rende@gmail.com
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog