Problem solved: before an option becomes available in the system (after editing the config file), you have to create an equivalent status in admin/status...
I'm having a spot of bother with changing DefaultPendingNextStateType in Kernel/Config.pm.
I can change everything else, but just not "DefaultPendingNextStateType".
Here's the config in Kernel/Config.pm: # --------------------------------------------------- # # defaults for pending ticket # # --------------------------------------------------- # # PendingNoteSubject $Self->{DefaultPendingNoteSubject} = 'Pending!'; # PendingNoteText $Self->{DefaultPendingNoteText} = ''; # next possible states for pendinf screen $Self->{DefaultPendingNextStateType} = ['pending reminder', 'pending auto'];
Everything works fine, except for DefaultPendingNextStateType! It *always* shows the options "pending auto close+", "pending auto close-" and "pending reminder", and not what has been defined in the config file. For example, if I change DefaultPendingNoteSubject to "Pending1111111", it shows correctly in the AgentPending action page - but changing DefaultPendingNextStateType does nothing!
I must be missing something obvious, and feeling like a banana.
Please help.
Thanks Henry
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