There may be an email generated to OTRS with the same ticket number in subject. I think its possible to disable this feature in SysConfig

 

Best Regards,
Sujeeva Tissaarachchi

 

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From: claude <pref-otrs@haute-garonne.gouv.fr>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thursday, 28 April 2016, 12:30
Subject: [otrs] Ticket re-opened by system

Hi,

For one ticket, every night it's re-open by system. I close it and then
the next night, I have this lines are in history :

Lock    Ticket verrouillé.  -    root@localhost (Administrateur
princ[..])    26.04.2016 00:10:04
Misc    Reset of unlock time.  -    root@localhost (Administrateur
princ[..])    26.04.2016 00:10:04
StateUpdate    Avant : "closed successful" Après : "open"    -   
root@localhost (Administrateur princ[..])    26.04.2016 00:10:04

I do not know where to look
If someone had an idea ?

Thanks and regards

Claude





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