2 May
2003
2 May
'03
7:31 a.m.
Does anybody know how to set it up so OTRS sends an automatic email about a closed ticket. I want to email the customer saying that i figured out the problem.. Customer says thank you it worked. Then i close the ticket and the want the customer to get an email saying the ticket has been closed. Right now that doesnt happen. anybody know how to do this?
Mailing the customer telling them that you are closing the ticket, and setting "Next ticket state" to "closed successful" would have the effect you want. It's not automatic, but the work in closing the ticket this way is not really any greater than closing it by any other. Jim