Re: [otrs] Generic Emails

16 Mar 2010


      Sending generic email isn't necessary if you use ldap password. But 
customers must know their ldap pass :-(
I don't know if there is a solution for you within OTRS.

Le 15/03/2010 22:38, Deniz Rende a écrit :
...
They are not in LDAP currently, but how is creating an ldap password 
going to help me with the generic email template?
On Mon, Mar 15, 2010 at 3:07 AM, Guillaume Rehm mailto:Guillaume.Rehm@bnu.fr> wrote:
Are you store your customers account in an ldap directory ? In
    this case, you can use there ldap password.
Le 12/03/2010 17:27, Deniz Rende a écrit :
...
Actually, we are creating the accounts for them, we removed the
    ability of people signing up. Is there any other method of doing
    this? We can of course send mails manually but I was wondering if
    there is a method within otrs.
On Fri, Mar 12, 2010 at 10:09 AM, Guillaume Rehm
    mailto:Guillaume.Rehm@bnu.fr> wrote:
Hi,
If your customers use customer interface to create accounts,
        you can change the email template here:
SysConfig -> Framework -> Frontend::Customer ->
        CustomerPanelBodyNewAccount:
Le 11/03/2010 22:07, Deniz Rende a écrit :
...
Hello -
I was wondering if is there any option to set up a generic
        email template within otrs for a newly created customer
        account. For example, a welcome email template that would be
        sent whenever an account is created?
Thanks...
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        Deniz Rende
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    Deniz Rende
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    Phone: +1 (224) 789-UNIX (8649)
    Mobile: +1 (816) 213-2139
    Web: http://www.deniz-rende.com/blog
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    Guillaume REHM
    Centre de Ressources Informatiques
    Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg
    5 rue du Maréchal Joffre
    BP 51029
    67070 Strasbourg
tél: 03 88 25 28 23
    fax: 03 88 25 28 03
    mail:guillaume.rehm@bnu.fr  mailto:guillaume.rehm@bnu.fr
    web:http://www.bnu.fr
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Deniz Rende
E-mail: deniz.rende@gmail.com mailto:deniz.rende@gmail.com
Phone: +1 (224) 789-UNIX (8649)
Mobile: +1 (816) 213-2139
Web: http://www.deniz-rende.com/blog
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Guillaume REHM
Centre de Ressources Informatiques
Responsable Sécurité du Système d'Information (RSSI)

Bibliothèque Nationale et Universitaire de Strasbourg
5 rue du Maréchal Joffre
BP 51029
67070 Strasbourg

tél: 03 88 25 28 23
fax: 03 88 25 28 03
mail: guillaume.rehm@bnu.fr
web: http://www.bnu.fr