Thru groups, you can create a new group, and then make the queues you want to hide a member of this group thru the queues rollup, then thru users<--->groups set the r/o ,and r/w permissions for the users you do/don't want to have access. Isaac Gonzalez Systems Administrator AutoReturn Phone: (415)575-2359 Fax: (415)575-2379 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Prafulla Kumar H.S. Sent: Thursday, April 06, 2006 3:14 AM To: otrs@otrs.org Subject: [otrs] Changing the visibility of Queues Hi, Is it possible to configure queues in such a manner that only a specific person can see the requests submitted by the customers. Example: Queue Name is Finance Requirement: Only the user by name "Finance Manager" should be able to see the contents of the queue. Current Scenario: All the other users (ticket handlers) can see the requests received through this queue. Thanks, Prafulla _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/