ah, then we can assume you have successfully collected mail for that address outside of otrs.... -----Original Message----- From: L. Mark Stone [mailto:LMStone@LMStone.com] Sent: Friday, January 24, 2003 6:46 AM To: otrs@otrs.org Subject: RE: [otrs] A Few Questions... John, I'm Argent's CIO (probably I should have mentioned this in my first post) and we have configured Exchange to support POP3 and SMTP as we have a number of users worldwide who travel a great deal and must rely on slow dialup connections. They typically use Outlook Express, Eudora, Evolution (without the Exchange connector) or Kmail. Stefan, I'd be happy to document how to configure Exchange for POP3 and SMTP use. But I'd like to get my system working first! :-) On Fri, 2003-01-24 at 07:11, Jolet, John wrote:
on the exchange issue...you DO know that exchange doesn't support pop, imap, or smtp by default right? run fetchmail or some other pop collector at the command line to make sure your unix system can collect the mail first.
-----Original Message----- From: L. Mark Stone [mailto:LMStone@LMStone.com] Sent: Thursday, January 23, 2003 5:20 PM To: otrs@otrs.org Subject: [otrs] A Few Questions...
I've set up RC2 on a SuSE 8.1 system. All the basics work, so now I'm trying to customize the system for a particular use, and although I've now read the manual several times, I am clearly missing something--probably embarrassingly basic!
Here's what I am trying to accomplish:
1. OTRS will be (hopefully!) the front line of a help desk for all domain users at argenttrading.com.
2. The OTRS system is setup on a different domain (lmstone.com) in a different physical location than Argent.
3. Argent's email system is Exchange 2000, so, I set up a new User account in Exchange called "Trouble@argenttrading.com". In this way Argent users with a problem can send an email to this address (and get OTRS to auto-reply).
3. I customized OTRS via the Root account by adding an Argent queue, a new OTRS user, a POP3 account (trouble@argenttrading.com), and also a few Salutations, Signatures and auto-response messages.
4. I added (I think correctly) the new OTRS user to all three default groups (by holding down CTRL and selecting all three groups).
5. I sent a test message to trouble@argenttrading.com. I can log in via Outlook Web Access and see that the message arrived.
But, now I have two problems:
First, OTRS doesn't seem to have gone and collected the test message.
Second, when I log in to OTRS as the new user I created, the Argent queue doesn't appear on the front page. It's not clear to me if I need to somehow "attach" the Argent queue to the new user. Or something else perhaps!
I feel like I haven't understood the "Zen" of OTRS fully, so any suggestions would be greatly appreciated!
Thanks, Mark --
A Message From... L. Mark Stone http://www.lmstone.com _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs