Re: [otrs] Otrs 2.3

Hi , thanks for the reply What dns settings i should look into? hamood On Mon, Jun 9, 2008 at 12:25 AM, Christophe Flaviani wrote:

Hi there,

I also implemented an LDAP authentication with otrs (2.2, not 2.3)

I saw the same problem (First Bind Failed), as if the username and/or password is wrong.

The problem vanished, when I corrected my DNS settings on the server.

Hope this helps, C.

On Mon, Jun 9, 2008 at 9:08 AM, hamood Iqbal wrote:

...

hi, i installed otrs 2.3 beta 2 b/c it has some features like imap/ajax that are important to us.

i used the same lines that i put in con fig.pm for otrs 2.2 to authenticate against Active directory but this version is giving error that your user name or password was entered incorrectly.

my last version was 2.2.6 and it worked with AD.

see my otrs.log file [Sun Jun 8 12:39:44 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::UserAdd] User: 'hiqbal' ID: '2' created successfully (1)! [Sun Jun 8 12:40:46 2008][Notice][Kernel::System::User::SetPassword] User: 'hiqbal' changed password successfully! [Sun Jun 8 12:41:05 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10b4e7db911938ec94948b318d459a8ef8. [Sun Jun 8 12:42:26 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:26 2008][Error][Kernel::System::AuthSession::DB::CheckSessionID][64] Got no SessionID!! [Sun Jun 8 12:42:39 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:42:39 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:43:43 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:00 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:49:51 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:42 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:47 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:56:52 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:00 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 12:57:08 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:00:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:01:32 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:05 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:13 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:16:49 2008][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (REMOTE_ADDR: 172.30.72.209). [Sun Jun 8 13:18:03 2008][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 10efb9b42a35e933717ad53f982af2ac1a. [Sun Jun 8 13:18:20 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:18:29 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:25:19 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:16 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:28 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 13:28:44 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::CustomerUser::LDAP::new][144] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece [Sun Jun 8 14:43:33 2008][Error][Kernel::System::Auth::LDAP::Auth][191] First bind failed! 80090308: LdapErr: DSID-0C090334, comment: AcceptSecurityContext error, data 525, vece

Any idea what is wrong? or i am doing something wrong.

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