On Thursday 03 July 2003 22:21, SL_Backster wrote:
Hi
Can somebody here tell me how i can hide a Queue from the customers.
We are using otrs for normal user request and for system and work documentation. Internal documentations should not be visible for customers ;)
Any suggestions ?
Thx. With kind regards
Manuel Göldner
Hi all I dont know if im wrong but i found a possibilitty to define visible queue for a customer by touching a little to 2 configuration and modules files Kernel/Config.pm Kernel/Modules/CustomerMessage.pm in Kernel/Config.pm i added these ligne ############### Config Queue For each user #################### %{$Self->{CustomerPanelOwnSelectionListe}}= ( Custumer_name_1 => { 'QUEUE_ID1' => 'String to me shown on the selection pannel', 'QUEUE_ID2' => 'String to me shown on the selection pannel', 'QUEUE_ID3' => 'String to me shown on the selection pannel', }, Custumer_name_2 => { 'QUEUE_ID4' => 'String to me shown on the selection pannel', 'QUEUE_ID5' => 'String to me shown on the selection pannel', 'QUEUE_ID1' => 'String to me shown on the selection pannel', }, ); QUEUE_IDs have to be replaced by Queue numbers to be shown Custumer_name_1 and Custumer_name_2 have to be replaced by customer login in Kernel/Modules/CustomerMessage.pm i added this ligne just after the my.... $Self->{ConfigObject}->{CustomerPanelOwnSelection} = $Self->{ConfigObject}->{CustomerPanelOwnSelectionListe}{$UserLogin}; it works very well but, Please tell me if there wasent a better way. -- Vincent Durepaire 3ie Epita vinni@3ie.org