Hello,

I’ve put this message several times on the list because I haven’t had an accurate answer…. And I have not been able to put OTRS 2.2.1 on service.

I just upgraded OTRS from versión 2.0.3 to 2.2.1, but I can't replay a ticket because I get the Mensaje: You need permissions!.

I even created a new user, gave it all permissions, assigned all the queues but still can't reply a Ticket.

I looked on the mail list.... And I found a similar topic, but didn't help my case.... Any ideas of what could be happening?

I did a meticulous comparison between my installation of otrs 2.2.1 and a well working one of otrs 2.0.3. I changed the owners and permissions of ALL otrs files and directories that were not the same as the 2.0.3 version. But nothing changed. I still have the "You need permissions!" message.

Any other idea?

Thanks in advance