Hi,

This ist he procedure I took form y upgrade:

I’v done a complete new installation of OTRS 2.1.1 on a new hardware (SUSE 9.3)

Afterwards I copied back the database from 2.0.4 with

cat ../../backup/master/DatabaseBackup.sql | mysql -uotrs -phot -hlocalhost otrs

I upgraded the DB with

cat /opt/otrs/scripts/DBUpdate-to-2.1.mysql.sql | mysql -p -f -u root otrs

After that I started rcotrs start

I loaded up zzzauto.pm

And then installed the FAQ 1.0.6 Paket with AdminPackageManager

My Result:

I’v got all my config (pop, user, customer, groups, queues, etc…)

BUT although I have a running FAQ package I have NO FAQ’s !!!

Help where are my FAQ’s gone , that’s the asset of our support !!!

Regards

Reinhard Travnicek