Ho Great-OTRS, I got a quick solution: I found a configuration setting in
/opt/otrs/Kernel/System/PostMaster.pm . OTRS is really a great application....
KartheeK <kartheekpn@yahoo.co.in> wrote:
Hello Everybody,
 
Can anybody tell me if we have a way to change the status or queue of a ticket, when there is a followup mail from the customer....
 
Regards
KartheeK
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