Re: AW: Re: [otrs] Queue ID in ticket number or hook?

18 May 2006

      Found it.

In Kernel/Ticket.pm change

# create ticket number if not given
if (!$Param{TN}) {
     $Param{TN} = $Self->CreateTicketNr( );
}

to

# create ticket number if not given
if (!$Param{TN}) {
     $Param{TN} = $Self->CreateTicketNr( QueueID => $Param{QueueID} );
}

Regards,
Richard

Richard Hinkamp - BeSite wrote:
...
Hmm, Just saw it doesn't work when creating a new ticket in OTRS, only 
with incoming mails. Let's see if I can fix that.