Hello all,

I have installed OTRS 2.4.7 and have it functioning, but
am perplexed on how to configure it for our environment.

We have many customers that each have many sites.
Example:
 Company A HQ.
   Company A site 1.
   Company A site 2.
   Company A site 3.
...
   Company A site 300.

We want to keep tickets by each site but allow one user at Company A HQ
 to monitor all Tickets of Company A regardless of which site.

As I understand it when we add to the customer_company table the
 customer_id must be unique, and when we add to the customer_user
 the customer_id must match a customer_company.customer_id.

How can I setup a 1 customer_user to many customer_company entries,
or do I need to look for a different TT system?

Thanks,


--
Stephen Clark
NetWolves
Sr. Software Engineer III
Phone: 813-579-3200
Fax: 813-882-0209
Email: steve.clark@netwolves.com
www.netwolves.com
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