Hello,<br><br>I guess you could use procmail before delivering the message to OTRS, there&#39;s an old thread that talks about the same topic:<br><a href="http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html">http://www.mhonarc.org/archive/html/procmail/2001-02/msg00063.html</a><br>
<br>Another choice could be using postmaster filters<br><br>Regards,<br><br clear="all">Leonardo Certuche<br><a href="http://www.itconsultores.com.co" target="_blank">www.itconsultores.com.co</a><br><span></span>Medellín, Colombia<br>

<br><br><div class="gmail_quote">On 2 August 2012 08:34, Stefano Ricci <span dir="ltr">&lt;<a href="mailto:stefano.ricci@riccimatic.com" target="_blank">stefano.ricci@riccimatic.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
hi to all.... i search a way to do this configuration in my sitauation...<div><br></div><div>in a previous configuration (only local database, no active directory for agents and customers) OTRS filter email from unknow customer... only if your email is in database the system open the ticket...</div>

<div><br></div><div>now i put in <a href="http://config.pm" target="_blank">config.pm</a> some code to verify the credentials of a customer in local database an more active directoris...</div><div><br></div><div>on web interface an unknow user can not login and open tickets, but if i send email from an unknow address the system read the email and open the tickets...</div>

<div><br></div><div>any idea?</div>
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