Hi all,<br><br>Is it possible to disable the TO field while creating a ticket?<br><br>Or set it as a predefined field and not allow users to change... (hashed field)<br><br>2 nd question is it possible to set service type field to a MUST field.<br>
<br>It is really urgent for me if someone has an answer or a workaround solution it will be great!<br><br>Sarper<br><br>