6 May
2004
6 May
'04
6:01 a.m.
Hi all, I am still looking for a way to solve following questions. Any suggestions? 1. Is it possible to have a notification like this: ---------------------------- Send me a notification if a customer sends a follow up to any ticket in "My Queues" (even if I'm not the owner of the ticket). ---------------------------- 2. Is it possible to search for or have a Queue view that has "all tickets modified today" option. 3. Is it possible to search incoming email for the string "Accounted time: 10" and then add that info to the ticket (ie. using PostMaster Filter Modules). Thanks Ivica