On Monday, June 28, 2004 9:29 AM
Xavier Scolard
I think I understand that what you are saying is affecting only the Customer side, but I want something that would affect the Agent side as well... and when I say "Group", I'm thinking of making separate queues like IT-firstinline, IT-..., Sales-firstinline, Sales-... etc... and then only IT people would get access to IT- queues, and so on, and as we have a LDAP database that already contains the membership of people, I want to use it simply...
I see. This isn't possible right now without diving into the source, as group management does neither derive from LDAP attributes atm nor depend on them. If you want to see such a feature implemented soon, contact sales@otrs.de, please. Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388