Re: [otrs] enable Master/Slave Ticket Feature

Hi, i think there should be "new" Link Types (but i don't get them) in order to link two existing Tickets that have some Context and should be handled equally (Notes, Closing etc) regards, ffe Marco Vannini schrieb:

Hi, I've find hard it too. As I can see you could set master and slave during a creation of a new ticket or with a generic agent job

On Tue, Oct 6, 2009 at 11:48 AM, Franz Esberger wrote:

...

Hi,

might be a simple questions but i simply don't get it:

Where to enable the Master/Slave Ticket Feature ?

Whenever i'm trying to link a Ticket i have only the Types "normal", "Parent" and "Child" available.

Any hints ?

cheers, ffe

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