Go into the Admin area and configure the POP3 settings. That will let you
set up the remote mailbox to be monitored. By default the queue is named
Raw, so you may want to change that to better reflect it's use, since that
is what Customers will see should they login to review their tickets. I
renamed our default queue to (Dispatch), as if you allow Customers to
self-assign the queue when logged in, (Dispatch) will appear as the first
item in the alphabetically sorted drop down. Reference the Sendmail
settings I mentioned in my first response to setup the relay host. Note,
however, that depending on your SMTP relay hosts settings, you may need to
either allow the IP of your OTRS machine to relay or supply an
authenticated connection in your OTRS settings.
On 2/22/07 22:46, "Chris Watt"
Hi Salvador.
Thanks for that. I discovered the file manager setting late last night while I was playing with it finally and adjusted it to work with windows.
Is it possible to receive e-mail into the system if the installation is on a different server to the mail server? Also, is it possible to set up SMTP so that sending of e-mails can go through a different server again? Mainly, I was tickets to be created when people e-mail support@domain.com and domain.com email services are hosted on a separate server.
Cheers ~Chris