Hi Karthik, On Thu, Apr 24, 2003 at 12:01:27AM -0400, Karthik Palaniappan wrote:
We installed OTRS 1.0.2 in Win32. It was smooth. Thanks for the nice documentation.
Thanks to Robert! :)
We are unable to reply to a ticket. Our SMTP server did not receive email sent by OTRS. It is able to receive email sent from command prompt (echo "subject: test 123" | c:/cygwin/usr/sbin/sendmail vmc@vmcdev6.dev.vmc.wvu.edu).
OTRS does not report any error. But the emails do not reach the destination. otrs.log file contains the following. [...]
I don't know something about sendmail config on win32. :-/ But I know a solution for you! Use OTRS 1.1 and the SMTP backend (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/sending-smtp.html) -=> So you don't need to install a sendmail derivative on win32! :)
Thanks, Karthik
ps: when we change the databasehost from localhost to vmcdev6.dev.vmc.wvu.edu we get otrs@192.168.0.7 not authorized. Any light on that?
You need to add the permissions for the user otrs to connect from 192.168.0.7 (=! localhost). -=> GRANT ALL PRIVILEGES ON <db>.* TO otrs@192.168.0.7 IDENTIFIED BY '<pass>' WITH GRANT OPTION; (then reload the grant tables "mysqladmin -u root -p -h <host>") Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.