Hello, Customer Information entered is shown as everytime you zoom into the ticket it looks into the database for that info, but the CustomerId and the customerLogin information is set into the ticket and will not be updated until you do some action that calls a customer update, there are some settings where you can see what actions do that for you. I believe sending and answer will do it.

Best Regards.

El jue., 2 abr. 2020 a las 8:43, Seifert, Hagen (<H.Seifert@ssc-services.de>) escribió:

Hello.

The following case: A ticket is created from an email. The sender is still not known to us. The CustomerID field then has the value of the email address, the customer information area is empty. Now we create the customer under the corresponding company. The customer information is immediately displayed correctly in the ticket. However, the CustomerID field still has the value of the email address. Is that a bug?

Freundliche Grüße / Best regards
Hagen Seifert
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