Hi,

there is a forwarding problem with Outlook 2010. This is a known bug. OTRS works on it (I have a ticket for OTRS AG)

Which version do you use (I have OTRS 3.0.11 and ITSM 3.0.5)

In Outlook Web Access displays our Attachements are correct.

May be you have the same problem? Can you check the Attachements in your webmailer?

Regards

Florian

Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Martignier, Philippe
Gesendet: Montag, 13. Februar 2012 10:05
An: otrs@otrs.org
Betreff: [otrs] Attachments not included in forward function

Hi there,

I have a huge problem that make my agents loosing trust in OTRS (they are about to switch back to Outlook).

The forward function does not forward all attachements.

I have a ticket where I have four attachments:

- file1                              that is a copy from the original email (don’t know why this file is there)

- image001.gi         f        that is the logo from the customer contained in the incoming email

- ro_parameters6 0.doc    one doc word (with a space in the name)

- model_notification_longtextfollowingblabla.doc    one other doc word with a long name

When I click forward, I just got the ro_parameters6 0.doc document attached.

The three others files are not there anymore …

Any idea?

Many thanks for your help …

Philippe

Philippe Martignier

Communications Division

Customer Service Center

Email : Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : NC

Office : 3, 316

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