Hello,

There are two kind of Generic Jobs: CLI based and DB based. If you check your OTRS cronjobs, you'll find there two different entries:

*/20 * * * *    $HOME/bin/otrs.GenericAgent.pl >> /dev/null
*/10 * * * *    $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

So probably the only thing that you are missing is the "-c db" bit


On 25 December 2016 at 07:19, Ml Ml <mliebherr99@googlemail.com> wrote:
Hello List,

i am running OTRS4 and i set up a Generic Agent in the Web GUI.

If i (dry) run this job in the Web Gui, it finds 10 Matching Tickets.
If i run the following on the command line, it does not find any ticket match:

otrs:~# su - otrs
otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl
Job: 'send escalation notifications'
otrs@otrs:~$

Does someone have a hint/idea?

Thanks,
Mario


p.s. Debug mode does not show much either:

otrs@otrs:~$ $HOME/bin/otrs.GenericAgent.pl -d
Job: 'send escalation notifications'
otrs@otrs:~$
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