Hi, I have previously installed OTRS, and have setup some IMAP email account for its use. The following is my settings: Type: IMAPS Username: support@******.com Password: ******** Host: imap.google.com IMAP Folder: Support (created with Google's tag function) And the username and password are verified to be correct. However, when I am testing to have it fetch the email, it shows Error Message: IMAPS: Can't connect to imap.google.com. And it supplied the following error message: Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Aug 13 19:36:09 2012 Message: IMAPS: Can't connect to imap.google.com Traceback (3530): Module: Kernel::System::MailAccount::IMAPS::_Fetch (v1.12) Line: 127 Module: Kernel::System::MailAccount::IMAPS::Fetch (v1.12) Line: 79 Module: Kernel::System::MailAccount::MailAccountFetch (v1.17) Line: 424 Module: Kernel::Modules::AdminMailAccount::Run (v1.28) Line: 69 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 I have searched over the net, and have attempted to solve it by installed the SSL Perl package, but with no luck. Would anybody please kindly help me to solve the problem? Thanks. Best Regards, ---------- Andrew Ying