Maurice James Ny schrieb:
You have to perform an action on the ticket. i.e. Add a not or send an email for the new message count to go away.
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Chris Trolitsch *Sent:* Monday, June 18, 2007 6:40 PM *To:* otrs@otrs.org *Subject:* [otrs] New Message/Caching Problem
Hope someone out there can help. Running 2.1.4 (Linux) and for some odd reason my New Message counts are not going down once I either zoom into the ticket to read the response. It only seems to reduce the number if I act upon the ticket/change state etc and sometimes not even then. As a newbie to the OTRS system I am a bit at a loss, I have scowered the docs and last couple months on the list. Thoughts, maybe I am just missing something right in front of me :(
Chris Trolitsch – QA/Support Manager with Semotus Systems, Vancouver Division
------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Alternatively there is an option where you can tell the count to go down after viewing. Config Options: Ticket -> Core::Ticket ->Ticket::NewMessageMode set to ArticleSeen Then when you click on Zoom your new message count will be reduced by 1 I hope this helped you. --Shawn