Re: [otrs] LDAP - Windows Server 2008 R2 - AD Object 2003

Hello Stefano, Actually you can configure the system to automatically create the agents when they loging for the first time, you just need to configure the sync part and have the correct maping table. When authenticating customers via AD, they don't get created into the local database nor syncronized, but you can configure múltiple customer sources so they can loging. Check the manual in chapter 11. http://doc.otrs.org/3.1/en/html/external-backends.html http://doc.otrs.org/3.1/en/html/customer-user-backend.html#multiple-customer... If not usign LDAP you can allow customer self registration. Regards. On Fri, Jul 6, 2012 at 11:49 AM, Stefano Ricci wrote:

ok...

but the problem is that.... i have to add the login through ldap, because i have al lot of agents and a lot of customer.... to understand, one of the customer company have 300 customer that have to login/send mail to open the support tickets...

i have to create manualy all of these profiles and after active the active directory interface?

On 6 July 2012 18:29, Mike Eduard wrote:

...

Hi Stefano,

On 7/6/12 18:24 , Stefano Ricci wrote:

...

now i solve the error 187... but i have this response

[Fri Jul 6 18:18:45 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: adone\agente1 authentication failed, no LDAP entry found!BaseDN='dc=adone,dc=lan', Filter='(sAMAccountName=adone\\agente1)', (REMOTE_ADDR: xxxx). [Fri Jul 6 18:18:45 2012][Error][Kernel::System::User::UserLookup][797] No UserID found for 'adone\agente1'!

You do not have an agent with username "adone\agente1" in OTRS.

You need to create this agent via admin interface first.

mike

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