Hi,
On Mon, 2 Nov 2009 11:42:21 +0100, Michiel Beijen
In the mean time, you could implement the same behaviour by using a permission module, and patching the customer frontend module that should be retricted to some groups. But it would require at least Perl skills, a little OTRS insight and some time...
thanks for raising that bug. There is another one with the groups module and customer users. If I create a group and then goto 'customer users <-> groups', click on a user and assign Ro/Rw permissions for a group, the changes are not saved. If I click on the group to add users to a group the changes are saved. Can you give me a small pointer on using a permission module? Where to start? I do have some OTRS insight, a little perl skills and a little time.... :-) What I'm trying to achieve is adding dealer/reseller support into OTRS. My customer has dealers, who in turn have end users (companies with multiple end-users). I want to allow the dealer to see all tickets created by his users and to be able to create a new ticket for a user. Users should only see their tickets (their own tickets and the company tickets). Thanks, Arnold.