I am using ORTS version 5 . Where agents are not part of any primary group. I too require to assign agents a primary group where roles and duties are as group policies .

Pls confirm if the latest OTRS Version 7 have this features.

Regards

( Arpita Barman)

Senior Technical Director and HOD( Bhawan Network Coordination and NIC Service Desk)

National Informatics Centre

Ministry of Electronics and Information Technology

A4B3 , NIC HQ, A-Block, C G O Complex ,Lodhi Road, New Delhi

Contact no 24305400 , Mobile 9810218079

From: afm404@gmail.com
To: otrs@lists.otrs.org
Sent: Saturday, November 9, 2019 8:26:47 PM
Subject: [otrs] LDAP Lookup for Ticket Content

Hi All,

I am looking for a very specific feature/plugin for LDAP lookup.

If I understand correctly OTRS is using something like https://metacpan.org/pod/distribution/perl-ldap/lib/Net/LDAP.pod for the LDAP auth ?

Which seems to have the ability to meet my requirements.

What I would like to do, is an ldap search to query the members of a Group. (Much like it already does for Customer or Agent auth.)

I would like to list those members in a ticket, somehow and send them out as a notification.

Would someone be able to help guide in me the right direction to solve this?

Many thanks

Ant.

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