A user attached an htm document to a ticket. When opening the attachment within the ticket system it is fine and legible. When otrs disseminated the email with the attachment it changed a large quantity of the document to ascii and garble. I was wondering if anyone else encountered this issue. ________________________________ Barry J McCall Network Administrator KIT Solutions, LLC 5700 Corporate Drive Suite 530 Pittsburgh, PA 15237 Desk 412.348.0495 Mobile 412.559.6311 ________________________________ Confidentiality Notice: This email message and attachments contain proprietary and confidential information intended only for KIT Solutions LLC and its addressees. If you have received this email in error, please notify KIT Solutions immediately by phone or email and destroy the original message.