This is an automated response to let you know that your email regarding [newgroups] TEst su [...] has been received. This message has been assigned ticket #2003060410000154. Please reference this ticket number when corresponding with Usenetbinaries.com regarding this request. Our capable staff will review your message and respond as quickly as possible. Thank you. Usenetbinaries.com Customer Service -----Original Message----- From: Martin Edenhofer [mailto:martin@edenhofer.de] Sent: Wednesday, December 18, 2002 3:44 AM To: otrs@otrs.org Subject: Re: [otrs] Autoreplays Hi Diego, On Tue, Dec 17, 2002 at 05:53:31PM -0300, Diego Fernandez wrote:
I can receive receive requests by two ways, by phone registering it in phoneview, and by via web, can't I?
Yes, you can.
Can I have two diferent autoreplays, one for phone calls and another for the web requests? Because I create two diferents messages but I can just assign only one for auto replay.
No. Currently just one auto-replay for one queue. -=> If you want to use two different auto-replays you need to have two queues.
And what is the difference between "auto reply/new ticket" and "auto replay"?
"auto replay" -=> If a new ticket is created, send an auto replay. "auto reply/new ticket" -=> If you changed the "Queue-Follow up Option" to "new ticket" (means if a ticket is closed and the customer sends a follow up the ticket will not be reopened, a new ticket will be created) and the customer gets the "auto reply/new ticket" info (should be different from the normal "auto replay").
Diego.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs