Hi,

All is done in SysConfig, first look for freetext and define freetext and freekeys, take note of the number you used (example freetext1) and then search in sysconfig for Frontend::Agent::Ticket::ViewEmailNew and enable the TicketFreeText (in this case 1), put 1 for optional and 2 for mandatory

Leonardo Certuche


On Wed, Feb 10, 2010 at 12:31 AM, manish ramteke <manish.s.ramteke@gmail.com> wrote:
Hi,

Do any one have idea about how to add new field in ticket form.Any help is appreciated.


On Tue, Feb 9, 2010 at 10:42 AM, manish ramteke <manish.s.ramteke@gmail.com> wrote:
Hi,

I am using OTRS 2.4.5 and  I want to add a new field "Severity" in email ticket form.
Can anyone guide me what changes do I need in configuration and database
in order to achieve this.


Regards,
Manish Ramteke






--
Regards,
Manish Ramteke
Mobile 9604861644



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