Hi I am using the Ticket ACL here: http://doc.otrs.org/3.1/en/html/ch18s03.html   to limit which queues certain customers can see by checking their customer id. This works nicely, but now I want to add a lot more customer id values….

Does the UserCustomerID Parameter below have any limitation in the values you can pass to it? I was hoping to list around 50-100 customer id’s without hindering performance. These customerid’s are pulled from Active Directory by the way. See below example of my config.

Example of my config:

$Self->{TicketAcl}->{'Limit queue selection for customers'} = {

# match properties

Properties => {

# current action match properties

   CustomerUser => {

UserCustomerID => ['value1','value2','value3'….’valuen’],

   },

},

# return possible options (white list)

Possible => {

# possible ticket options (white list)

    Ticket => {

      Queue => [‘queue1',’queue2 '],

    },

},

};

Thanks,

Isaac