Has anyone created a “closed tickets” section on the dashboard?

Would be nice to have a quick place to see closed tickets for the day…

Jason Dupuy

IT Manager

Global Products Inc.

Earth City, MO 63045

636-939-1622 Phone

636-939-1623 Fax

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Keith Meyer
Sent: Wednesday, October 28, 2009 1:27 PM
To: otrs@otrs.org
Subject: [otrs] Triage a ticket

Hello,

I was wanting to know if there is a way to ‘triage’ a ticket so it would require a person (manager, supervisor, etc) to approve it before it is sent on to the agents?

Thank you,

Keith Meyer