Just wondered how you remove the SLA field from the customers when they are creating a ticket
If you have the Service-Feature enabled this is not possible in the current version of OTRS without modifications to CustomerTicketMessage.dtl.
PS: This will be an config item in SysConfig with OTRS 3.0.
Freundliche Grüße / Kind regards
Nils Leideck
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Nils Leideck
Senior Consultant
nils.leideck@leidex.net
nils.leideck@otrs.com