Would it by chance be: Frontend::Module###AgentTicketStatusView: Frontend module registration for the AgentTicketStatusView object in the agent interface. ? If I assign say "admin" group to the "Group" and "superusers" group to "Group Ro:" will my result be that the "admin" group will be able to do anything with any ticket they see and the group "superusers" will just be able to get a read only view of the tickets? Thanks, Andy -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Andy Lubel Sent: Tuesday, June 06, 2006 11:54 PM To: User questions and discussions about OTRS.org Subject: [otrs] (no subject) Is there a way for admin to see locked tickets(without doing a search)? More to the point: Is there a way for me to have certain users be able to see locked tickets, and if nessecary unlock and re-assign to another person assigned as "rw" on a queue? Thanks, Andy _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/