Hello, Michael.

AFAIK, it doesn't work exactly like you asked. However you can use Responses for templating the answers. However, choosing a response and selecting a queue are two manual actions.

Regards,
Anton.

2009/1/8 James, Michael <Michael.James@unitymedia.de>

Hallo,

Based on Queue selection on the NewTicket Email form, is there a way to automatically populate the text field?

 

For example: I select the queue "Config" then the text "Please enter config details:" will be entered into the text field, but only for this queue.

 

Thanks in advance.

Mike

 

OTRS Version 2.2.5

openSUSE 10.2

Perl 5.8.8

 

 


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