Dear all, Sorry to ask a question that has for sure been already addressed but, I didn't find any answer :-) We use in our company the otrs system since 3 years, but we never take time to customize it. But now it is requested by the team by our development knowledge are limited. So Does it exist somewhere few "plug-ins" to customize OTRS in an other way than manually ? Because, i'm looking for few thinks like : - When you log on, i would like to have on the first page, a summary of tickets opened, ticket still in "root" mode, ticket pending, etc... - Have the possibility to change the order of the tickets when you open a customer queue like do a order by date instead of severity etc... Did someone develop this already ? Regards, Fred.