
30 Sep
2008
30 Sep
'08
3:26 p.m.
I'll appreciate any feedback on this issue of sending follow-up notifications to multiple owners. Thanks.
To me it sounds pretty logical that only the owner of a ticket receives notifications for a ticket when it is locked. Otherwise our agents would be receive tons of notifications for tickets that they are not working on, and what is that good for?
Sorry, not a solution to the problem, but I would like all agents to get notified about all tickets. We have a small company (only 5 staff) and would like to keep track of what everyone has done / is doing, regardless of who the owner is. Stefan