2 Apr
2011
2 Apr
'11
12:44 p.m.
Dear Muhammad, On 02.04.2011, at 05:09, Muhammad El-Sergani wrote:
When replying to tickets, using OTRS 3, the system automatically adds:
03/24/2011 18:12 - XYZ wrote:
Is there no way to edit this, to include full details, such as those provided when replying using MS Office Outlook for example?
you should have a look into SysConfig -> Ticket -> Frontend::Agent::ViewCompose, there you can define the ResponseFormat. Maybe you can just modify the style here to fit your needs. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project