13 Jun
2006
13 Jun
'06
10:59 a.m.
On Tue, 2006-06-13 at 11:36 +0200, Guillaume Rehm wrote:
How we can configure this feature in OTRS release 1.3.2 ?
otrs a écrit :
bipin@spectrum.net.in schrieb:
Hi everybody,
Normally the new tickets will be added at the bottom of the queue. Is there any way to show the new tickets at the top of the queue.
Help appreciated
Yes there is a way to change this behaviour. Go to SysConfig : Ticket -> Frontend::Agent::Ticket::ViewQueue. There you are able to change the order.
I think this could be what you are looking for: $Self->{TicketZoomExpandSort} = 'reverse' Jim