Hi,
this usually means a javascript problem. Can you open the developer tools of your browser and see if it shows any errors in the console?
Kind regards,
Juan Clavero
De: otrs [mailto:otrs-bounces@lists.otrs.org] En nombre de André Cavalcante
Enviado el: jueves, 10 de agosto de 2017 19:26
Para: User questions and discussions about OTRS.
Asunto: [otrs] Navigation problem.
Hello everyone,
After upgrading from OTRS 4 to OTRS 5 we ran into a navigation problem.
If I have an associated item like a IC from CMDB or other ticket, and I click on it, the menu stops working and I have to use the browser"a navigation.
Any hints?
Thanks
André
Last login: Wed Aug 9 15:07:23 2017 from 10.5.5.18
[root@camacari ~]# su - otrs
-bash-4.1$ bin/otrs.Console.plhttp://otrs.Console.pl Admin::Package::List
Listing all installed packages...
+----------------------------------------------------------------------------+
| Name: Customer Message of the day
| Version: 0.9.9
| Vendor: Artjoms Petrovs @ UCB
| URL: http://P.Artijshttp://p.artijs/
| License: GNU GENERAL PUBLIC LICENSE Version 2, June 1991
| Description: A module, which allows to show a custom message of the day to a customer
+----------------------------------------------------------------------------+
| Name: FAQ
| Version: 5.0.9
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The FAQ/knowledge base.
+----------------------------------------------------------------------------+
| Name: GeneralCatalog
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The General Catalog package.
+----------------------------------------------------------------------------+
| Name: ImportExport
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The ImportExport package.
+----------------------------------------------------------------------------+
| Name: ITSM
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM bundle package.
+----------------------------------------------------------------------------+
| Name: ITSMChangeManagement
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Change Management package.
+----------------------------------------------------------------------------+
| Name: ITSMConfigurationManagement
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Configuration Management package.
+----------------------------------------------------------------------------+
| Name: ITSMCore
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Core package.
+----------------------------------------------------------------------------+
| Name: ITSMIncidentProblemManagement
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Incident and Problem Management package.
+----------------------------------------------------------------------------+
| Name: ITSMServiceLevelManagement
| Version: 5.0.22
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: The OTRS::ITSM Service Level Management package.
+----------------------------------------------------------------------------+
| Name: Survey
| Version: 5.0.4
| Vendor: OTRS AG
| URL: http://otrs.org/
| License: GNU AFFERO GENERAL PUBLIC LICENSE Version 3, November 2007
| Description: A customer survey tool.
+----------------------------------------------------------------------------+
Done.
--
André Luiz C. e Cavalcante, PMP, PRINCE2
