Re: [otrs] How do I reject a ticket

Robin Mordasiewicz wrote:

How can I reject a ticket or merge it into an existing one.

Sometimes people email the system regarding currently open tickets, but the system creates a new ticket.

I would like to know how I can either reject, or delete or merge the follow up into an existing ticket What about the link function? We enter a link in such cases and close one ticket, merging manually by adding needed infos as notes

Gerold