Hi all OK I have been testing OTRS for the first time over this weekend, and learnt some lessons. My tests were purely local, using a new gmail account as the ticket handling email, so as such the Customer page wasn't accessible as such. However, if we are to implement this, here is our scenario, that I am wondering has been encountered by someone who can give guidance. Our company has a Windows SBS 2003 Server, which we can install OTRS on without a problem. Our Server domain is abc.co.uk (using generic names to protect it!), but we've changed company name and are now xyz.co.uk. Exchange handle this just fine, and pulls in our emails from the xyz.co.uk domain that is hosted externally for us by 1 ISP (1), whilst our ADSL is a separate ISP (2) So, currently to get to our Outlook Web Access (OWA), we have to type http://nn.nn.nn.nn/exchange (where nn.nn.nn.nn is our external fixed IP address) I think we need to approach our ISP (2 - ADSL host) to point a DNS entry to this. For OTRS we would like to use a URL like xyz.co.uk/support Do we also need to get a DNS entry pointed to that to make this visible to our customers? We don't really want them to be typing in numbers. Is there anything else to consider? I hope this makes sense, and look forward to your ideas. Regards Neil