
18 Feb
2011
18 Feb
'11
12:28 a.m.
Hello all, I'm at the very early stages of planning an OTRS::ITSM deployment and have a question that Google couldn't answer. Is it possible (i.e. has anyone done it and documented it) to populate the CMDB with the results of an automated network scan? The product I had in mind was Spiceworks - the ability to migrate all that lovely detail of machine manufacturer / model number / serial numbers / hardware setup / software installations / BIOS levels / service tags (Dell..) directly into a fresh ITSM installation would be fantastic :) Cheers, Gavin.