Hi Gerald, thanks for the hint, I was hoping in a simple boolean parameter to enable :-)
Since we have a configuration with Agents in LDAP from AD and Customers in OTRS MySQL Database, I think that I could use the multiple customer backend feature of OTRS (as described here [1]) defining CustomerUser1 from the current mysql and CustomerUser2 from AD via LDAP.
I'll do some tests.

Anyone has already implemented a configuration like this?

Thanks,
Luca



2013/6/12 Gerald Young <crythias@gmail.com>
add agents as customers.


On Wed, Jun 12, 2013 at 4:42 AM, Luca Maranzano <liuk001@gmail.com> wrote:
Hello all,

when composing articles there is a nice autocompletion feature which autocompletes e-mail addresses looking up from the Customer database.

Is there a way to enable lookup *also* from the Agent list database? It shoudl be very helpful.

Thanks in advance.
Best regards,
Luca

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